If you purchased a new license, you will receive your license certificate and key within minutes after placing your order.

Renewal orders are processed manually. The license certificate, including the renewal key, will be emailed to you within 24 hours after payment has been received (normally a lot faster).

Customers sometimes contact us or our partner cleverbridge that they have yet to receive the license certificate email after 24 hours. The most common reason for this is that the email server simply filter out the email since it has an attachment with a filename (extension) or content that is not allowed to pass through. If this happens just post a support request and specify the purchase Reference Number or Order Number. Either describe in the request what file extensions are allowed or specify an alternative email address that we can re-send the license to.