The generation of license key(s) is a manual process performed by our office in Sweden (CET). The software license certificate email including license key(s) is sent by email to the address provided by you within 24 hours after payment has been received (normally a lot faster).

Customers sometimes contact us or our partner cleverbridge that they haven't received the license certificate email after 24 hours. The most common reason for this is that the email server simply filter out the email since it has an attachment with a filename (extension) or content that is not allowed to pass through. If this happen just post a support request and specify the purchase Reference Number or Order Number. Either describe in the request what file extensions are allowed or specify an alternative email address that we can re-send the license to.