Please try to connect, then open Help->Contact Support and submit a request. This gives us the info we need in order to help you.
With service name same error:
I have in my set-up a socks5 proxy. I don't know if there is a problem with these. Although like I've said with Toad I don't have any problem
Okay, send us a support request via Help->Contact Support so we can see what may be wrong.
If I try to configure a oracle connection with dbvisualizer and Oracle Thin. When I do ping to server it says me: ping timeout .....I can't connect to database.
If I configure with Toad I don't have any problem to can connect to my database remote.
Somebody could help me please?
Many thanks and sorry for my English!